Effective as of August 15, 2007
Our Philosophy About Customer Service
Frosh-Soph is an exciting program that truly puts the spotlight back on the athletes who deserve it – the freshmen and JV competitors who practice just as hard as those on the varsity, but who get hardly any media coverage.
To keep up that excitement, and fun, we’ll always strive keep the online information current. It becomes a real drag if you’re looking for a story about a recent game and can’t find it. So, here are our goals for coverage:
• We will always try to publish game editions no more than 12 hours after the end of the contests. Sometimes the editions will appear sooner than that, and sometimes a little later (such as the following morning). It will usually depend on how busy we are and how many games need to be covered.
• We will include as many athletes’ names as possible for newsworthy efforts. This is where the coach or team representative needs to help. Players like to see their names in print. So, when we get complete reports – not just the players who did all the scoring – we’ll include the “supporting cast” of names. Of course, the athletes need to have done something worthy of mention, but we leave that up to the good judgment of the coach or team representative when reporting.
• When you find an error, please let the coach or team representative know about it so he/she can check it out before reporting the correction to us. We will always gladly fix any mistakes, but they should be factual errors and not just someone’s opinion. For instance, people are often confused about yardage gained in a football game. That’s something the statisticians are trained to handle, so if there’s a disagreement, those people should be the “last line of defense” before reporting to us.
• We want you to have a good time with Frosh-Soph. It’s meant to provide recognition for athletes’ accomplishments when no other coverage would be available. Sometimes we won’t have “fresh” or “live” action shots, and we’ll use ones we’ve already run, or even mug shots. That’s okay; those kinds of illustrations make the editions more appealing to the eye and aren’t meant to give particular players more coverage than others.
• If you ever have questions, worries or disappointments, we want to hear from you. You’re our members and we promise to treat you as friends. Send us a note at any time at members@frosh-soph.com and even though we may not be able to respond right away, you can be sure we’ll read every note.
Ordering Photos
Getting high-quality prints of Frosh-Soph’s outstanding action photography is easy ... and secure! Just click on the images you’re interested in buying, choose the size(s) for the prints, add the photos to your cart, and check out using a major credit card.
You can buy with confidence because our secure servers maintain the highest level of privacy in your transactions.
After placing your order you can expect to receive your order in 3-4 business days, though we’re often faster than that. If you have disappointments or concerns, we hope you’ll contact us at members@frosh-soph.com so we can make it right.
Privacy Policy
This privacy policy (“Policy”) applies to the Frosh-Soph website located at http://www.frosh-soph.com (the “Website”) and all associated products and services available on the Website (the “Frosh-Soph services”). This Policy summarizes Frosh-Soph’s data collection policies and practices on the Website. This policy does not apply to the practices of companies that Frosh-Soph does not own or control, or to people whom Frosh-Soph does not employ or manage. Frosh-Soph is owned by Coastal Breeze Publications.
What Information We Collect and How We Use It
We store and use the information you give us in accordance with the terms of this Policy. Personal information including your first and last name, mailing address, birthdate, ZIP code, gender, the category of your user membership (e.g., coach or athlete), e-mail address, cellular telephone number, username, and password may be collected via the Website. These categories of information are required when you register on the Website.
When you register for additional Frosh-Soph services on the Website, we may collect additional personal information. We use this additional data to personalize your Frosh-Soph experience. By obtaining and using this information, we can provide you with the most timely, relevant and individualized service according to your preferences and interests. In addition, we may receive information about you from other sources and add it to your personal information.
When you register with the Website, Frosh-Soph also records your decision to: (1) receive e-mail updates from your favorite school; (2) receive e-mail updates from Frosh-Soph; and (3) have third-party sponsors contact you to provide information regarding their product or services.
In some instances we may include certain links in our e-mails that will allow us to monitor whether you access specific content or advertisements contained in that e-mail. When you click on one of these links, we will record that click and certain activities on the web page associated with that link. We use this information to conduct internal research on our users' demographics, interests, and behavior related to our e-mail advertisements and content, and to better understand and serve you.
We use log files to track system activity and maintain our systems. Log data includes IP addresses, browser type, referring and exit pages, platform type, date and time stamp, and number and nature of clicks through our Website. We use this information to analyze usage patterns, observe trends, administer the Website, track user movements in the aggregate, and gather broad demographic information for aggregate use. Log files are not linked to personally identifiable information.
We may use your submitted e-mail address to compare our member list to lists received from other companies, in an effort to avoid sending identical messages to our members.
We use information collected on the Website in the following ways:
1. To provide you with personalized information via electronic delivery and/or direct mail;
2. To send you targeted advertising via electronic delivery and/or direct mail;
3. To contact you for feedback and surveys via electronic delivery and/or direct mail;
4. To send you general and administrative information about your Frosh-Soph membership via electronic delivery and/or direct mail;
5. To provide your contact information to Coastal Breeze Publications marketing partners whose offer(s) you have selected to receive in order for them to send you special offers via electronic delivery, telemarketing and direct mail; and
6. To share your contact information if you select to have such information shared with schools or third parties.
Agents
We may employ other companies and individuals to perform certain functions on our behalf. Examples include sending direct and electronic mail, removing duplicate information from customer lists, analyzing data, and providing marketing analysis. These agents have access to member personal information as needed to perform their functions for Coastal Breeze Publications, but we do not permit them to use it for other purposes.
Cookies
We use cookies to, among other things, save your password so you don’t have to re-enter it each time you visit the Website and to deliver personalized content. Many web browsers are automatically set to accept cookies. You may change your browser settings to either reject cookies or notify you when a cookie is about to be placed on your computer. Please note, however, that rejecting cookies while visiting the Website may result in certain parts of the Website not operating correctly or as efficiently as if they were allowed. For example, if you are a Frosh-Soph member, you may need to enter your username and password each time you visit the Website.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single-pixel GIFs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
Third-Party Ad Servers
Most advertisements you see on the Website are served to your web browser by Coastal Breeze Publications. However, Coastal Breeze Publications allows other companies, called ad networks, to serve advertisements within the Website or through Frosh-Soph services. Ad networks include third-party ad servers, advertising agencies, ad technology vendors and research firms. We only authorize our third-party ad networks to employ anonymous cookies for ad delivery and anonymous targeting. Our third-party ad servers do not collect, nor do we give them access, to any personally identifying information about you.
Coastal Breeze Publications may also include a file, called a web beacon, from these ad networks within pages served by Coastal Breeze Publications to assist with auditing, research and reporting for advertisers.
Because your web browser must request these advertisements and web beacons from the ad network's servers, these companies can view, edit or set their own cookies, just as if you had requested web pages from their sites. If you want to prevent a third-party ad server from sending and reading cookies on your computer, currently you must visit each ad network's Website individually and opt out (if any offer this capability).
Disclosures
Coastal Breeze Publications may disclose information about you and your use of the Website and the Frosh-Soph services if Coastal Breeze Publications believes such disclosure is reasonably necessary: (1) to comply with the law or legal process; (2) to protect or defend the rights or property of Frosh-Soph or others; (3) to enforce the Frosh-Soph Terms of Use or this Privacy Policy; and (4) to respond to claims that the content(s) of a communication violates the rights of another. In addition, Coastal Breeze Publications may share or transfer information about you and that you provide to Coastal Breeze Publications, to one or more third-party entities pursuant to a sale, merger, assignment, joint venture or other transfer or disposition of a portion, or all of, the assets or stock of Coastal Breeze Publications or its affiliated entities, or as otherwise provided herein.
Security
Coastal Breeze Publications takes every reasonable precaution to protect its users’ information. When you submit sensitive information via our service, your information is protected both online and offline. We have physical, electronic, and procedural safeguards to protect personal information about you. However, we cannot guarantee that communications between you and Frosh-Soph.com will not be intercepted by others and that information stored on our servers will be free from unauthorized access. While we have taken reasonable precautions to protect this information, you should always use discretion in what information you send to us and not expect that such information will be absolutely free from intrusion. If you have any questions about the security of our service, please contact us.
Children
Coastal Breeze Publications is committed to the safety of children. Children under the age of 12 may not register or participate in any of the Frosh-Soph services. If children under 18 elect to register in any of the Frosh-Soph Services, they should ask a parent for permission before sending any information to the Website. We will not request or knowingly collect any personally identifiable information from a child under 12.
Reports
We periodically prepare analyses and reports reflecting visitor and member use of the Website and Frosh-Soph services for our internal use as well as for a limited number of our business partners. These reports include aggregate (non-personal) information about Frosh-Soph.com members, and in certain instances, visitors to the Website. The information in these reports will not identify you individually. Our business partners who have access to these reports will not be able to contact you from the information contained in the reports.
Referral Program
As part of our referral program, you can provide contact information including the name, the particular school of interest, and e-mail address of your friends and family who you think would like to receive Frosh-Soph e-mails and use the Frosh-Soph services. The users referred to us receive sample Frosh-Soph e-mails, but do not become members until they confirm their interest in the service.
Links
You should be aware that when you are on the Website or when you receive e-mails sent as part of Frosh-Soph services, you could be directed to other sites beyond our control. This includes links from advertisers, sponsors and partners that may use the Website's logo. These other Websites may send their own cookies to you, independently collect data or solicit personal information and may or may not have their own published privacy policies. If you visit a site that is linked from our Website or a Frosh-Soph e-mail, you should consult that site's privacy policy before providing any personal information.
Changing Your Status
As a convenience to our members, we provide a number of different opportunities to review and change information in your profile and to unsubscribe from Frosh-Soph services entirely. For example, you can go to the Website and log into your profile page to make any desired changes. To have all of your personally identifiable information removed from our database, send an e-mail request to members@frosh-soph.com. Please be advised that by requesting that your data be removed from our database, you will be unsubscribed from Frosh-Soph services.
Notification of Changes and Your Acceptance of the Privacy Policy
By using this Website, you signify your agreement to the terms of this Policy. If there are material changes to our privacy policy or if we decide to use personally identifiable information in a manner different from that stated when it was collected, we will post a link to our revised privacy policy on our home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Your continued use of this Website shall constitute your acceptance of any revised privacy policy.
Reaching Us
If you have any questions about this Policy, please contact us at:
Coastal Breeze Publications
P.O. Box 16
Chico, CA 95927
reachus@frosh-soph.com |
